Frequently Asked Questions

What makes an all-natural soy wax candles different?

While paraffin wax is refined from crude oil, soy wax is made from soybeans- a completely renewable resource grown here in the US. Compared to paraffin, soy wax burns cleaner with no petrol-carbon soot. This makes soy wax candles non toxic.

Soy wax also burns slower than paraffin, so soy wax candles also last longer.

What is your Shipping Policy?

We offer free shipping for orders over $75. For orders up to $75 we have a flat shipping rate of $9.99.

We are also offering free Pickup option for local customers in Northern Virginia for a limited time. Details will be available at checkout. Just select "Pickup from Pick-Up Point from the drop down at the time checkout. Please wait for an email notification confirming that your order is ready for pick-up. We will coordinate a pick up time with you before you come to pick up your order. Your ID and Order confirmation email will be required at the time of pick-up

What is your Return policy?

We do not accept returns or exchanges our products. For products damaged during shipping, we will accept a return for store credit if the item is damaged when received. Please email us with the picture of the item to get your return approved. All return shipping costs will be borne by the customer.

When will my order ship?

We make an effort to ship your orders as quickly as possible. Most orders will be shipped out within 48 hours. Currently, all orders (excluding special or bulk orders) are shipped from Virginia via USPS Priority Mail. You will receive a tracking number for your order when it is fulfilled.

Do you offer discounts on corporate orders?

Yes. For more information on bulk pricing and corporate orders, contact us.

Do you have a Brick & Mortar Store?

No. We currently only sell online through our website. You can find our products on our Instagram handle and on our Facebook page but all sales will be processed through our official website.

Do You Offer Curbside Pick Up?

We are offering free Pickup option from a designated pick-up point for local customers in Northern Virginia for a limited time. Details will be available at checkout. Just select "Pickup from Pick-Up Point from the drop down at the time checkout. Please wait for an email notification confirming that your order is ready for pick-up. We will coordinate a pick up time with you before you come to pick up your order. Your ID and Order confirmation email will be required at the time of pick-up

What are your candle safety instructions?

Your safety is most important to us, please refer to our Candle Care & Safety page for details on how to care for your candles and burn them safely.

Why does the wooden wick on my candle not light properly?

The gentle crackle and unique flicker of wood wick candles make for a super cozy ambience, but they can be a little tricky to burn if you're not used to them.

Tilt you candle and use a candle lighter to burn the wick across evenly.

To ensure an even burn, light the wick across the candle as opposed to at only one end.

Let the wick burn till there is an even pool till the edge of the candle.

For optimal burn, keep your wood wick trimmed to about ⅛”, and clean off any burnt wood from previous use.